Case Study: Telecoms Company
A KM initiative was set in place to help a Bid Team to improve the successes of winning bids. Although everyone was receptive to improve business performance, and the processes, networks and systems were all in place. There was still sporadic and infrequent sharing and participation. A system was introduced as a communications medium to inform the Team of how the business was progressing, providing an indication of what value and content was in the Business System and how frequently it was used, and who was consistently using it on a more frequent basis.
This created two very powerful effects. One was that users became confident in the knowledge they shared as they saw others were inputting and reusing knowledge, thus building a more knowledge-sharing environment. Secondly, individuals saw that people were being recognised for performing better, and this created a sense of wanting to be recognised as well, especially as these people then got rewarded and publicly recognised. This example demonstrates how simple regular communications can change the perceptions and attitudes of people to become more naturally knowledge sharing and results oriented.
Case Study DOOR Training International
The need to change the culture before implementing Strategic KM&I.
This Training and Consulting organisation was very keen to implement KM&I, in order to improve business profits. The organisational culture, though, could not have been more adverse to knowledge sharing. The organisation had a reward structure that required individuals to strive towards individual sales targets.
Furthermore, a key flaw in the structure was that individuals from different areas could sell the same or similar products and services, as there were no clear cut boundaries on product/service categories by individual. As a result this created an environment of aggressive internal competition whereby individuals wanted to create better offerings than their colleagues. This inhibited a knowledge sharing culture, as it was viewed that individual 'knowledge was power' and the key to their personal success and rewards.
Case Study a development
organization
Millennium Development Goals set up by United Nations has redrawn the paper played by the different agencies which are working under its mandate. Poverty is now one of the top priorities for most of the UN Agencies and NGOs.
The International Found for Agricultural Development allowed us to help them formulate a new operative strategy. Shortly, in cooperation with the steering work group, we thought about how to take advantage of their knowledge and experience on helping poor to overcome poverty, to teach, collaborate or help other institutions. |
|
Download GECI case study
Strategic reflection for a leader
company in the aeronautical industry
Download IFAD UN case study
Helping a UN development agency to improve their impact
|
